24 X 7 Support for Software Services
Building a great website is only part of the solution, what every business needs is a reactive, responsive and reliable web support service post launch. New software, hardware, programming languages and marketing techniques are frequently being introduced, redeveloped and updated. Maintaining your website every month ensures that your site complies with these developments, and is always visible.We have years of experience in providing proficient software maintenance & support services.We offer annual maintenance plans which are tailor-made as per the client’s requirement.
Our Support & Maintenance Services includes :
- Technical Call Support for your Software Service.
- 24 X 7 Monitoring of your Software Product & Hardware System.
- Checking performance factor such as memory, disk, load capacity for your hardware products.
- Email accounts testing (requires you to confirm receipt).
- Checking issues in website & quick fix is needed.
- Email accounts & Chat System Handling for Clients Software Product.
- Keeping watch on server(s) and up-gradation in server if required.
- Handling Client Query through zen-desk support system.
We ensure 99% up-time to our Customers Software Products & Hardware Systems by our 24×7 Technical Maintenance & Support Services.
We also offer support for Data entry for eg. new product uploads, update existing products, add new features/categories to website etc.We provide offshore support as per client’s convenience ie in UK/US or any other time zone.
As per the Client’s demands, we work on maintenance of Mobile apps as well.
We provide end-to-end maintenance services ensuring that customer’s requirements are managed in a timely and efficient manner with minimum timeframe for critical applications. With our vast expertise we provide our customers a dedicated team who perform the task at hand amid well defined procedures and methodologies.
With us you or your business will get a customer support service that offers fast communication and response and instant support. We work with every client to make sure their website is maintained in a professional manner. We help you concentrate in your core business competencies and attain competitive business advantage by keeping you free from web management services and content management system.
Preventive and Proactive – that is how we define the efficiency of our support and maintenance services. Based on past requirements and customer feedback, we prepare your software for future demands, and ensure server and hardware resources are adequately provisioned to handle peak time or holiday traffic.
Website maintenance can be billed monthly, quarterly or annually to make changes to your website. This depends on the sort of website you have and how often and how many changes you want to make.
Our 100% customer retention rates speaks for our quality, swift response and cost effectiveness that has fetched us a large number of clients from different parts of the world.