Terms

By accessing this website of SilverGlobeSoft and confirming order with us, you acknowledge your acceptance of all the below mentioned Terms and Conditions

 How to contact us?
We are registered in Maharashtra, India and our registered office address is:
Office 425, The Address Commercia, Beside Hinjewadi Flyover, Wakad, Pune : 411057.
Email Id: support@silverglobesoft.com

Acceptance of Work:
Quotations are valid for 30 days from date of issue. Any other services on the order that have not been included in the invoice do not form part of the contract. The Client agrees to check that the details of the invoice are correct.
After ordering service, you will receive an e-mail acknowledgement from us that we have started your service. All services are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail. Clients should be communicating with us on Emails only.
Additional work requested by the Client that is not specified in the agreed quotation is subject to an additional quotation by the SilverGlobeSoft on receipt of specification. If the work is needed as part of an existing project, then this may affect time scale and overall delivery time of the project.

Supply of materials:
Client should supply all the detailed Software Requirement Specification document and all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos, any soft copy for project details. Customers should provide the required details as required by SilverGlobeSoft for the installation of Service.
Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount. Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.
Client should provide Website Credentials, access, Control panel and all the necessary documents and Images before starting work.

Online Services:
All online purchases at our site are being done through Paypal or Direct Bank Transfer. We are also happy to take orders by mail. Please contact us for details.

Ownership:
For Mobile applications quotation is been provided without a code unless and until discussed in the agreement. If no such agreement is been done and client demands for code after project completed he/she would be liable to pay 20% of the project cost.

Communications:
All communications related to these services are to be done via e-mails only. Any other mode of communication will not be entertained by the SERVICE PROVIDER.

Payment terms:
Unless agreed otherwise with the Client, all services costing charges upto $850 require an advance payment of a 50% percent of the project quotation total and remaining 50% of payment once the project is completed whereas , all services costing charges more than $850 require 40% advance payment,then 45% of payment is required once the project is 60% completed and remaining 15% of payment once the overall project is completed. All invoices must be paid in full within 10 days of the invoice date. We accept payments through PayPal or Bank Transfer.

SilverGlobeSoft reserves the right to not provide any Code or Documentation related to project until and unless the payments are cleared.
SilverGlobeSoft reserves the right to decline further work on a project if there are invoices outstanding with the Client also reserves the right to remove its work for the Client from the Internet if payments are not received.
SilverGlobeSoft reserves the right to revise the quotation if client increases the work beyond the requirements decided at the start of project and client would be informed regarding updated quotation.
SilverGlobeSoft reserves the right to revise the quotation if client doesn’t respond in given span of time of project deadline and multiple followups from SilverGlobeSoft team.

Refund Policy:
Once the Service is been ordered through SilverGlobeSoft there would be NO REFUND given for the Service.

Service Validity :
There would be 30 days support given for the service, so if any issues are found customer can report the same. By ordering service you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering service in case there are any changes.

Domain Names :
SlverGlobeSoft may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of SlverGlobeSoft. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

 Liability:
SilverGlobeSoft hereby excludes itself, its Employees and or Agents from all and any liability from:

    • Loss or damage caused by any inaccuracy or omission;
    • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
    • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of SilverGlobeSoft to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

The interpretation and enforcement of any contract with SilverGlobeSoft shall be governed by and constructed in all respects in accordance with the laws of India and the parties submit to the exclusive jurisdiction of the courts at Pune only.
Cancellations:
Should the client wish to cancel acceptance of the quotation, SilverGlobeSoft will invoice the client for any work completed to date, as a percentage of the total work involved. The minimum cancellation fee will be 50% of the signed quotation.
SilverGlobeSoft does contract renewal for 1 year, in case client wishes to cancel contract in between. Client would be liable to pay 3 consecutive monthly maintenance fees to SilverGlobeSoft.

Care Guidelines:
Care guidelines are clearly stated on each Quotation provided to client. If you are unsure please contact customer service – support@silverglobesoft.com
Company Operating time: Monday – Friday, (10.00am–7.00pm IST).